← Marabou
Help & FAQ
Ask a question, or browse everything below.
Marabou Assistant
Runs on your device
The assistant needs JavaScript. Every answer it gives is also written
out below — scroll down and browse by topic.
How this works. The assistant searches a set of answers
written by us, in your browser. Nothing you type is sent anywhere, and it
will tell you when it does not know rather than invent something. For
anything it cannot answer — or anything about your specific account —
email support@maraboudating.app .
Every question, by topic
Tap any question to have the assistant answer it.
Getting started
What is Marabou?
Is Marabou free?
How do I sign up?
How old do I have to be?
Which countries is Marabou available in?
Is there an iPhone version?
Your profile
How do I edit my profile?
How many photos can I add?
What is the percentage next to my photo?
Can I hide my ethnicity, religion or sexuality?
Can I change my date of birth?
What do other people see on my profile?
Can I hide my profile?
Likes and matches
How many likes do I get a day?
Does passing on someone use a like?
What is a Super Like?
What is a Rewind?
How do I know if someone liked me?
What is a match?
Why did my match disappear?
Can I undo an unmatch?
Chats
Why can I not message someone?
How does message translation work?
Can I unsend a message?
What are timed photos?
Can people screenshot my chats?
Pulse
What is Pulse?
Do I have to match with someone to see their posts?
How do I make my Pulse account private?
Can I edit or delete a post?
Why was my post blocked?
How do I follow someone?
Credits
What are Marabou Credits?
How do I get free credits?
How do I buy credits?
Do credits expire?
How much do gifts cost?
What happens when I send a gift to someone I have not matched with?
VIP Plus and billing
What do I get with VIP Plus?
How much does VIP Plus cost?
How do I cancel my subscription?
How do I get a refund?
I paid but did not get my credits or VIP
Does deleting my account cancel my subscription?
Can I pay for VIP with credits?
Adverts
Why do I see adverts?
Do I have to watch videos to use the app?
How do I stop personalised ads?
Safety
How do I block someone?
How do I report someone?
Someone is asking me for money
Someone is threatening to share my photos
Are members background checked?
Tips for a first date
I think a member is under 18
Rules and moderation
What gets you banned?
How many warnings do I get?
My post was blocked by mistake
How do I appeal a suspension?
Is colourism against the rules?
Privacy and data
How do I delete my account?
Can I get my data back after deleting?
How do I download my data?
Do you sell my data?
Do you use my location?
Can people see my exact location?
Are my messages private?
Technical
The app keeps crashing
I am not getting notifications
Nobody is showing up in Discover
I cannot sign in
How do I change the app language?
How do I switch between miles and kilometres?
How do I contact support?
Still stuck?
Email support@maraboudating.app .
Include the email address on your account and a screenshot if something looks
wrong — it usually saves a round trip. For anything urgent involving your
safety, contact your local emergency services first.
Read how Marabou works