Terms of Service
These Terms are the agreement between you and Lenoir Group LLC for the Marabou app and website (the "Service"). By creating an account you accept them. If you do not accept them, do not use Marabou.
Please read sections 13 and 14. They limit our liability and, for members in the United States, require most disputes to be resolved by individual arbitration rather than in court, and waive class actions. You can opt out of arbitration within 30 days — section 14 explains how.
On this page
1. Eligibility
- You must be 18 or older. There are no exceptions.
- You must be legally able to enter a contract, and not barred from using the Service under any applicable law.
- You must never have been convicted of a felony, a sex offence, or a violent crime, and must not be required to register as a sex offender with any authority.
- You may hold one account. Accounts are personal and may not be sold, shared or transferred.
- If we have previously removed your account, you may not create another.
2. Your account
Keep your sign-in credentials secure; you are responsible for activity on your account. Give accurate information — your real age, your own photos, and a genuine description of yourself. Impersonating anyone, real or invented, is a breach of these Terms.
3. Conduct
You agree not to:
- harass, threaten, stalk, intimidate or defame anyone;
- post hate speech, or attack anyone based on race, colour, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability or age;
- post sexually explicit material, or send it to anyone;
- solicit money, promote investments, advertise, spam, or recruit for a business, cause or scheme;
- ask for or share anyone's private information without their consent;
- use Marabou for prostitution, trafficking or any illegal purpose;
- upload another person's photos or pretend to be them;
- use bots, scrapers, or any automated access; interfere with the Service; or attempt to reverse engineer, decompile or circumvent its security, including any attempt to obtain paid features without paying;
- create an account on behalf of anyone else, including a minor.
Our Community Guidelines are part of these Terms and describe this in practical detail.
4. Your content
You keep ownership of everything you post. To operate the Service we need permission to use it, so you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, adapt for formatting, and distribute your content solely to provide and support the Service. This licence ends when you delete the content or your account, except for copies retained for safety or legal reasons as described in the Privacy Policy.
In plain terms: we can show your profile and posts inside Marabou because that is what you asked us to do. We will not sell your photos or put you in an advertisement.
You confirm you own or have the rights to what you post, and that it does not infringe anyone's rights.
5. Moderation and enforcement
Marabou screens posts and comments automatically for hate speech, harassment, discrimination and sexual content, screens every photo automatically for explicit or violent content before and after upload, and reviews what members report. We may remove content, limit an account, or end it.
When you report a member, or are reported, an authorised Marabou administrator may review the conversation between the two of you to investigate. Messages sent on Marabou are not end-to-end encrypted. See Safety review of reported conversations in our Privacy Policy.
Photos. Photos that look explicit or violent are refused. Each refused explicit photo is a strike and you see a warning every time. Five strikes close your account for good, and the email on it cannot be used for a new account.
Repeated breaches follow a published ladder:
| Stage | Consequence |
|---|---|
| Early breaches | The post is blocked and you receive a warning naming what was wrong |
| Continued breaches | Suspension of one week |
| Then | One month, then six months, then one year |
| Finally | Permanent removal. A copy of your data can be requested from support |
- You are warned before each escalation, so no suspension arrives as a surprise.
- If an automated decision on a post or profile edit is wrong, you can appeal in the app and a person will review it. If your account was closed for photos, email support@maraboudating.app from the address you signed up with and a person will review it.
- Serious conduct — threats, sexual content involving minors, trafficking, credible violence — results in immediate permanent removal and, where appropriate, a report to law enforcement, without a ladder.
6. Subscriptions and credits
VIP Plus
- Sold as an auto-renewing subscription through Google Play or the App Store, in the durations offered in the app.
- It renews automatically at the then-current price until you cancel. Cancel at least 24 hours before the period ends.
- Cancel in Google Play → Subscriptions or Apple ID → Subscriptions. Deleting the app does not cancel a subscription; deleting your Marabou account does not automatically cancel it either.
- Any free trial converts to a paid subscription unless cancelled before it ends.
- If we change the price we will tell you in advance, and where the store requires it you will be asked to accept the new price.
Marabou Credits
- Credits are a limited, revocable, non-transferable licence to use features inside Marabou. They are not money, not a stored-value account, and have no cash value.
- Credits can be bought, or earned by watching optional rewarded videos.
- They cannot be exchanged for cash, transferred between accounts, or redeemed outside Marabou.
- Credits and Super Likes are forfeited when an account is deleted or removed for breaching these Terms.
- We may change what a feature costs in credits. Credits already earned or bought keep their number; what they buy may change.
Digital gifts
Gifts are decorative items delivered inside a chat. They have no cash value and cannot be redeemed. Sending a gift to someone you have not matched with also registers a like, and uses one of your daily likes.
7. Refunds
Purchases are made through Google Play and the App Store, and their refund policies apply — we cannot process a refund for a store purchase directly. Request one through Google Play or Apple Support.
- Where the law gives you a statutory right of withdrawal — for example the 14-day right in the UK and EU — that right applies, though it may be lost once digital content has been delivered with your consent.
- We do not refund credits already spent, or subscription time already used.
- If we remove your account for breaching these Terms, no refund is due.
8. Advertising
The free plan is supported by adverts. Rewarded videos are always optional: no feature of Marabou requires you to watch one, and declining costs you nothing but time. VIP Plus removes advertising. Advertisers are not our partners and we do not endorse them.
9. Safety and your own judgement
We do not conduct criminal background checks on members. Screening, moderation and reporting reduce risk; they cannot eliminate it. You are responsible for your own interactions and for taking sensible precautions. Read our Dating Safety Tips before you meet anyone.
If someone makes you feel unsafe, block and report them in the app. If you are in immediate danger, contact your local emergency services first.
10. Our intellectual property
The Marabou name, logo, design, software and content are owned by Lenoir Group LLC and protected by law. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose. You may not copy, modify, distribute, sell or lease any part of it.
11. Third-party services
Marabou uses Google Firebase, Google AdMob (and, if enabled, its mediation partner AppLovin), Meta (the Meta SDK for measurement, and Meta Audience Network if it is enabled as an ad partner), AppsFlyer for install attribution, Google Play Billing and the Apple App Store. Those services have their own terms and privacy policies; what each one receives is set out in section 6 of the Privacy Policy. We are not responsible for third-party content, and sharing a link does not mean we endorse it.
12. Ending the agreement
You may delete your account at any time from Profile → Account → Delete account. We may suspend or end your account if you breach these Terms, if we are required to by law, or if we discontinue the Service. Where it is reasonable and lawful to do so, we will tell you why.
Sections that by their nature should survive — content licence for retained copies, disclaimers, liability, disputes — survive termination.
13. Disclaimers and limitation of liability
The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that you will find a match, that the Service will be uninterrupted or error-free, or that any member is who they claim to be.
To the fullest extent permitted by law, Lenoir Group LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill. Our total liability for any claim is limited to the greater of (a) the amount you paid us in the twelve months before the claim, or (b) US$100.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you, and your statutory consumer rights are unaffected.
14. Disputes and arbitration
First, talk to us. Most problems are solved by email within a few days. Write to support@maraboudating.app and give us 30 days to resolve it before starting formal proceedings.
Members in the United States. If we cannot resolve it, you and Lenoir Group LLC agree that any dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, and that neither of us may bring a class action or participate in one. You may still bring an individual claim in small claims court.
You can opt out. Email support@maraboudating.app with the subject "Arbitration opt-out" within 30 days of first accepting these Terms, including the email address on your account. Opting out costs you nothing and does not affect your account.
Members outside the United States. Nothing here removes your right to bring proceedings in the courts of the country where you live, or to rely on the mandatory consumer protection laws that apply there.
These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict-of-law rules, except where the mandatory law of your country of residence applies.
15. General
- If a provision is found unenforceable, the rest continues to apply.
- Our failure to enforce a provision is not a waiver of it.
- You may not assign these Terms; we may assign them to an affiliate or successor.
- These Terms, together with the Privacy Policy and Community Guidelines, are the whole agreement between us.
- We may update these Terms. Material changes will be notified in the app before they take effect, and continuing to use Marabou means you accept them.
16. Contact
Lenoir Group LLC
support@maraboudating.app